How can we help?
Get help with your account, casting profile, or a show listing.
Contact support
Email support@getonashow.com. Include what happened, your device, and the email address associated with your account when relevant. Never send your password or confirmation and reset links.
Email SupportSigning in or resetting your password
Choose Forgot password on the app’s sign-in screen, enter your account email address, and request a new reset link. Check your spam folder if the email does not arrive. Use the newest email link; older links may have expired.
Profile and photos
Open Profile, then Edit Your Profile to update your details and photos. Use the crop preview to position your square headshot and portrait full-body photo, then save your profile.
Report a listing or invitation
Use the report option on the show or invitation in the app. For other safety concerns, email support with enough detail for us to investigate.
Privacy and account deletion
You can change your profile visibility in the app. To delete your account, open Settings → Delete account and follow the confirmation steps. For data questions or requests, contact support@getonashow.com. Read our Privacy Policy for retention details.
Casting studios
For studio account and access questions, email casting@getonashow.com. Studio discovery is coming soon.